Help Center
Frequently Asked Questions
Quick answers to common questions about ordering, customization, delivery, and payment.
What is the minimum order quantity (MOQ)?+
Our typical MOQ is 25 units for most products. For fully custom items (branded packaging, exclusive hampers, bespoke products) the MOQ may be higher — usually 50 to 100 pieces. Smaller orders are possible on select ready-made gifts. Share your requirement and we'll guide you.
How long does delivery take?+
Standard timelines:
- Ready-stock gifts (no customization): 3–5 business days
- Logo-branded gifts: 7–10 business days
- Custom hampers / bespoke packaging: 10–15 business days
- Festive rush (Diwali, New Year): please place orders 3–4 weeks in advance
We ship pan-India and can expedite urgent orders when possible.
Can you add our company logo and branding?+
Absolutely — branding is our specialty. We offer:
- Screen printing & digital printing
- Laser engraving (metal, wood, glass)
- Embroidery (apparel, bags)
- Debossing & embossing (leather goods, notebooks)
- Custom packaging with your brand colors
- Handwritten or printed personalized notes
Share your logo (AI/PDF/PNG) and brand guidelines — we'll send a digital mockup for approval before production.
Do you deliver across India?+
Yes — we deliver to every state and city in India. Options include:
- Bulk delivery to one office location
- Individual drop-shipping to hundreds of employees/clients at different addresses
- International shipping available on request (customs/duties extra)
All shipments are tracked end-to-end. For individual drops, simply share an Excel sheet with names and addresses.
Can I see a sample before placing a bulk order?+
Yes. We provide:
- Digital mockups (free, in 24–48 hours) showing how your branding will look
- Physical samples on request — sample cost is usually adjusted against the final order
We never go into production without your written approval.
What gift categories do you offer?+
A curated range across:
- Festive hampers (Diwali, Christmas, New Year, Holi, Rakhi)
- Employee welcome kits & milestone gifts
- Client & VIP gifting
- Conference & event giveaways
- Awards, plaques & trophies
- Branded apparel & merchandise
- Tech gadgets (power banks, speakers, earbuds)
- Stationery, drinkware, eco-friendly products
Don't see what you need? Tell us the occasion and budget — we'll source it.
What are your payment terms?+
Standard terms for corporate clients:
- 50% advance to confirm the order and start production
- 50% on delivery (before dispatch for first-time clients)
We accept bank transfer (NEFT/RTGS/IMPS), UPI, and cheque. GST invoice is always provided (GSTIN: 07DZSPA6980B1Z6). For large or repeat clients, custom credit terms can be discussed.
Do you offer eco-friendly or sustainable gifting?+
Yes — growing demand, growing range. Our sustainable options include:
- Plant-based hampers (seeds, planters, air-purifying plants)
- Recycled paper & bamboo stationery
- Cotton & jute bags instead of plastic packaging
- Steel & glass drinkware (no single-use plastics)
- Handcrafted artisan products supporting local makers
Can you handle last-minute festive orders?+
We try our best — but during peak festive season (Diwali especially), quality partners get booked early. Ideal lead time: 3–4 weeks before the festival. For urgent requirements, we prioritize ready-stock items with quick branding turnarounds. Call us directly on +91 98732 17332 for rush orders.
How do I get a quote?+
Three easy ways:
- Fill our contact form with occasion, quantity, and budget
- WhatsApp us directly — fastest response
- Email giftrixinfo@gmail.com
You'll receive a curated proposal with pricing within 24–48 hours.